Privacy Policy

Your privacy is very important to us. The following Privacy Policy explains how we use and protect any personal information that you provide when using this website. We are committed to protecting and respecting your privacy and encourage you to review this page from time to time to be informed of how we protect the information you disclose to us. Please take a moment to read the following statement.

What Sort Of Information Do We Collect And What Do We Do With Them?

Personal information

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We do not collect any of your financial information, such as your credit card number and expiration date or your national identification number (id).

When you make your first purchase on our website, you can create an account but you do not need to. By doing so, the system will remember your personal information, including your name, address, telephone number, email address and purchase information. This will lead to the checkout process of future purchases being fast, easy and always completely secure.

At all times, your personal information will be accessible to you for reviewing, editing or updating as necessary. If we have difficulty processing an order, this contact information is utilized to communicate with the customer.

Tracking

We track the traffic on our website, utilized to compile overall statistics. The data is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.

Similarly, we collect information, using IP address, regarding the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information. It is used solely to provide generalized demographic data, such as our visitors’ geographic provenance and their browsing patterns.

E-marketing

You are on our email-marketing list if you have created an account and subscribed to our newsletter, or if you have signed in to your newsletter on our homepage. We may send you periodic informational emails regarding for example new products, services and special offers.

If you decide at any time that you no longer wish to receive marketing emails from us, you can click the Unsubscribe link at the bottom of the newsletter.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us.

Who Do We Share This Information With?

Icecold will not transfer or disclose any personal information to third parties other than:

  • Third party partners who must be provided with your transaction information, such as an outside shipping company that ships orders, and a credit card processing company that bills users for goods and services.
  • A purchaser or potential purchaser of our business, or in the event of some kind of a merger or joint venture.

In addition, if we have your permission or are required to disclose or share your personal information in order to comply with any legal obligation in order to enforce or apply our Terms of Service, or to protect the rights, property or safety of Icecold, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Security Of Personal Information And Payment

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Shopify

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Do We Use Cookies?

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Age Of Consent

By using this website, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this website. We do not intentionally collect or store information on children. If we learn that a minor has made a purchase from us without their parent's consent, we immediately, upon parental request, void the sale and upon the return of the merchandise refund all payments, except for shipping cost.

Links To Other Websites

Our website contains links to third-party websites that Icecold does not own or maintain. These links are provided solely as a convenience to you and not as an endorsement by us. Please be aware that we are not responsible for the privacy practices of such websites and encourage you to review the privacy policy posted on each third-party website. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these linked sites, including if a specific link does not work. Please contact us about this.

Changes To Our Privacy Policy

We reserve the right to change or enhance our privacy policy as a means to improve our service to you. We encourage you to periodically review our privacy policy to ensure familiarity with our most recent version.

This Privacy Policy discloses the privacy practices for Icecold and is effective from June 1, 2016.

Thank you for your interest and confidence in Icecold.